Financial Services Guide

Financial Services Guide

Discovery Alert Australia Pty Ltd (ACN 652 299 306)

Discovery Alert Pty Ltd (CAR No. 001 303 958) is an Authorized Representative of ShareX

Pty Ltd, Australian Financial Services License (AFSL) No. 519872


Date: 14 June, 2023


What is a Financial Services Guide?

This Financial Services Guide (FSG) is an important document. You should read it carefully and make sure you understand it.

This FSG is designed to help you decide whether to use any of the services provided by us and is issued by Discovery Alert Pty Limited ACN 652 299 306 (referred to as Discovery Alertweus or our).

This FSG includes information about:

  • Discovery Alert and how we can be contacted;
  • the financial services we are authorised under our Australian financial services license to provide as a Corporate Authorised Representative;
  • who are our authorised representatives;
  • how we are paid;
  • any relevant relationships or associations;
  • how we deal with complaints that you may have about our services;
  • information about internal and external dispute resolution systems and how you can access them; and
  • the compensation arrangements that we have in place.

 

Who are Discovery Alert?

Discovery Alert is an online subscription-based service. The subscription provides members with alerts of potential mineral discoveries. The subscription includes features such as, alerts, articles, analyst reports, audio, video content and other generally informative information related to the services on Discovery Alert’s website;

  • subscription-based services;
  • analyst reports;
  • private email communications; and


General Advice Only – Investment Warning

All of our commentary, statements of opinion, interpretations and recommendations in relation to financial products, whether in our publications or otherwise, contain only general advice. That is, those statements of opinion and recommendations have been prepared without taking into account your personal objectives, financial situation or needs. You should always consider the appropriateness of any general advice in our publications, having regard to your individual and financial circumstances before you act on the general advice.

You should also consider any product disclosure statement (PDS), prospectus, announcement or other disclosure document relevant to any financial product referred to in any Discovery Alert content or alert before making any decision about whether to acquire any such product or security. To obtain such documents you would need to contact the issuer of the relevant financial product or a distributor of the product.

Except for this FSG, you will not receive any other documents from Discovery Alert. Discovery Alert will not provide Statements of Advice, as it does not give personal financial product advice.



How are any fees, commissions or other benefits calculated?


Services

The prices listed below are subject to change. Subscription fees are due in advance and unless otherwise specified in the product’s terms of service, are non-refundable. Paid subscriptions automatically renew, until you notify Discovery Alert of your decision to terminate your subscription.


On-line publications

Our articles and videos are available free of charge on our website.(discoveryalert.com.au). They may also be available on the websites of third parties that have licensed our content.


Free Discovery Alert Service

We may offer the Discovery Alert service freely to individuals who subscribe to our Free service by providing us with a valid email address and phone number, this service is provided on a delay to the paid subscription referred to below.


Paid Discovery Alert Service

Discovery Alert is an online subscription-based service. The subscription provides members with alerts of potential discoveries. The subscription includes features such as, analyst reports, audio and video content and other generally informative information related to the service. The standard cost of a one-year subscription is $1,999, payable at the time of subscription. The subscription fee may change from time to time as a result of promotional offers.


Employee Remuneration

Discovery Alert does not receive any other fees or benefits for the services it provides.

Employees of Discovery Alert who provide analysis or other advise are remunerated by salary. They may also be entitled to a bonus based on the financial performance of Discovery Alert.


You may request particulars of the remuneration or other benefits received by Discovery Alert, any other member of Discovery Alert, or their respective directors, employees, contractors or associates in relation to the provision of a financial service by Discovery Alert to you. Such a request must be made within a reasonable time after you have received a copy of this FSG and before any financial services identified in this FSG have been provided to you.


What relationships or associations do we have that might influence our advice?

Discovery Alert and its associated entities, and their respective directors, associates, connected parties and/or employees may from time to time deal in or otherwise have a financial interest in equities and other financial products referred to in its publications or other general financial advice it provides.

Similarly, it will be disclosed to you if Discovery Alert has a beneficial interest in any share alerted to you. Any such interest will be disclosed to you in the discovery alert analyst note which is provided to subscribers at end of day. You should review any disclosures made in particular publications as to interests Discovery Alert may have in the financial products referred to in the publication.

Similarly, our affiliates may have positions in the securities mentioned in our publications. Because we have no non-public knowledge of our affiliates’ holdings, such interests are not disclosed.

All employees of Discovery Alert including those who prepare research and other advice are subject to a code of conduct and rules for their personal trading activities. Our major trading rule is:

  • Employees cannot trade based on advance knowledge of information that will be published or broadcast by Discovery Alert;

Neither Discovery Alert, nor any other member of Discovery Alert, has otherwise any associations or relationships with the issuers of any products that might reasonably be expected to be capable of influencing Discovery Alert in the advice it gives.


How we handle complaints

Discovery Alert is committed to fair and transparent dealings with its clients. We have established complaints handling procedures to ensure that all enquiries and complaints are properly considered and dealt with.


Internal complaints resolution process

In order to investigate a complaint effectively you should provide to us your contact details and any relevant documents and other information that may support your complaint and its resolution.

Written complaints should be sent to:


Discovery Alert Pty Ltd

343 Hay St,
Subiaco, WA, 6008, Australia


Alternatively, you can email your complaint to [email protected]. If you would like to talk with us, please contact us on +61 (08) 9388 0051.


After we receive your complaint, we will acknowledge the receipt of your complaint by way of post, email or telephone and address your complaint promptly. If we determine that your complaint is justified, we will then decide what action should be taken in response. Possible steps include rectifying any mistake, providing you with additional information or documentation to enable you to understand what happened and how we have dealt with it or amending our policies, procedures or systems if a systemic or recurring problem has been identified.

The length of time we will take to resolve your complaint will depend on the nature and complexity of the issue you have raised, and the extent of the enquiries required to enable those issues to be addressed. We will endeavor to resolve the majority of complaints within 10 business days of receiving a complaint. For complaints that require further investigation or additional information from you or for any reason there is a delay in resolving the complaint, we will notify you within 10 business days of the date we receive the complaint and give you an indication of when we will resolve the complaint.


External complaints resolution process

External complaints may be submitted to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

If you feel that your complaint was not dealt with to your satisfaction, you can contact AFCA on their free call line at 1800 931 678.

Alternatively, you can lodge a dispute via email at [email protected] or submit your complaint to:


Australian Financial Complaints Authority (AFCA)

GPO Box 3
Melbourne Vic 3001
Australia


Our compensation arrangements

Our AFS licensee has professional indemnity insurance in place. This insurance meets the requirements of the Section 912B or 949B of the Corporations Act and covers the services provided by us and our representatives after they cease working with us provided we notify the of the claim when it arises, and this is done within the relevant policy period.


Your Privacy

Discovery Alert is committed to protecting your personal information. For details on how we use and disclose your personal information, and how you can access and update it, please refer to our Privacy Policy, which is available on our website, discoveryalert.com.au. You may also obtain a copy of our Privacy Policy by contacting us at [email protected] or at the address set forth below.


Important Disclaimer

In accordance with Section 949A  of the Corporations Act 2001, Discovery Alert advises that it content, publications, or alerts contains general financial advice only. In preparing any content, publications or alerts, Discovery Alert did not take into account the investment objectives, financial situation and particular needs of any person. Discovery Alert advises that you should not act on any recommendation issued in its content, publications, or alerts without first consulting your own investment adviser in order to ascertain whether the recommendation (if any) is appropriate, having regard to your investment objectives, financial situation and particular needs. Discovery Alert believes that any advice herein is accurate however no warranty of accuracy or reliability is given in relation to any advice or information contained in this publication and no responsibility for any loss or damage whatsoever arising in any way for any representation, act or omission, whether express or implied (including responsibility to any persons by reason of negligence), is accepted by Discovery Alert Pty Ltd or any officer, directors, agents, affiliates or employee thereof.


How can we be contacted

You can contact us by:

  • telephone on +61 (08) 9388 0051
  • writing to us at: 343 Hay St, Subiaco, WA, 6008, Australia or


For further information

If you would like to clarification of any of the matters discussed in this FSG, you can contact us using the contact details set out above.

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